Money Back Guarantee & Returns
If you are not satisfied with an item - you simply pay for the shipping to get it back to us and we will credit you the amount of the product*. Simply click here if you would like to
find a UPS service location near you.
The return address is:
The Hammock Company.com
Return for Invoice #12345
305 Industrial Bd.
Greenville, NC 27834
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You can send back anything you are not happy with within 90 days... no matter what the reason.
It does not matter if you changed your mind, or if the color you selected clashes with the tulips in your yard, or even if your dog doesn't like what you bought. We will take it back ... smile ... and make you happy. For items sold with a special "free shipping" offer, items that are returned by UPS for refused delivery, or when three delivery attempts are unsuccessfully made, we will simply deduct the standard shipping cost from the total credit.
Product Warranty
 If there is a manufacturing defect - You have a full 1 year warranty and we pay for the shipping. If anything we sell you has a defect or flaw... call us and we will have UPS pick up your package. We only ask that you box the product and get it ready for shipping. Upon examination of the defect you will receive a replacement free of charges. We only ask that you take care of your purchase and use it like it was intended. Prolonged exposure to weather conditions including snow, rain, and humidity are not covered under the warranty nor is damage caused by normal wear, mildew, improper care including storage, maintenance, and installation.
 110% Price Protection
If you find an item at a lower price - We will refund you 110% of the difference in price. Item must be in stock and shipping price must be included in total price comparison.
Comments and Suggestions - Please let us know what you like and don't like about our site, our products, our crew and everything else. We want to make you happy so if you see anything that you think needs more wind in its sail, let us know.
Thanks,
Captain Jack & Gabriella
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