Money Back Guarantee & Returns
If you are not satisfied with an item - you simply pay for the shipping to get it back to us and we will credit you the amount of the product*. Simply click here if you would like to
find a FedEx service location near you.
The return address is:
The Hammock Company.com
Return for Invoice #12345
305 Industrial Bd.
Greenville, NC 27834
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You can send back anything you are not happy with within 90 days... no matter what the reason.
It does not matter if you changed your mind, or if the color you selected clashes with the tulips in your yard, or even if your dog doesn't like what you bought. We will take it back ... smile ... and make you happy. For items sold with a special "free shipping" offer, items that are returned by FedEx for refused delivery or when three delivery attempts are made, we will simply deduct the standard shipping cost from the total credit.
Product Warranty
If there is a manufacturing defect - You have a full 1 year warranty and we pay for the shipping. If anything we sell you has a defect or flaw... call us and we will have FedEx pick up your package. We only ask that you box the product and get it ready for shipping. Upon examination of the defect you will receive a replacement free of charges. We only ask that you take care of your purchase and use it like it was intended. Prolonged exposure to weather conditions including snow, rain, and humidity are not covered under the warranty nor is damage caused by normal wear, mildew, improper care including storage, maintenance, and installation.
Delayed or Refused Delivery
FedEx will always make 3 attempts to deliver your packages to your house. They will leave a note so that you can reach them or sign for your package to be left outside your home. If after 3 attempts, FedEx was not successful in delivering the packages and that the packages are sent back to us for this reason, the customer will have to pay the full shipping costs (as estimated on the FedEx web site) for reshipment. For refused delivery, actual shipping charges will be deducted from credit made on returned merchandise.
Damages
Although rare, shipping damage does occur. We will reship the damaged items/parts at no cost to you using the same shipping method used in the first place. We cannot expedite the shipment of a damaged part or item. In the event that your product is damaged during shipping, please contact us immediately. We will work with you to identify and replace the damaged item/items and will submit a claim directly to the shipping company. There is no need for you to contact the shipping company, as you would have been inconvenienced enough already.
110% Price Protection
If you find an item at a lower price - We will refund you 110% of the difference in price. Item must be in stock and shipping price must be included in total price comparison.
Comments and Suggestions - Please let us know what you like and don't like about our site, our products, our crew and everything else. We want to make you happy so if you see anything that you think needs more wind in its sail, let us know.
Thanks,
Captain Jack & Gabriella
