Welcome to Your Hammock Resource Center |
| Lost in the wonderful world of hammocks and swings! Search no further, we have compiled all the information you need to make an educated purchase on this page. We have collected various tips about hammocks and swings over the years and decided to aggregate them into this useful page for our customers. We have separated this information into categories. If we missed something, don't hesitate to let us know, contact us anytime. Quick links: |
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8 Most Popular Questions |
Videos |
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Other Questions
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Fun Stuff! |
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| 8 Most Popular Questions |
Shipping and Delivery Times?
Your order will ship the same day with UPS if it was placed before 4pm EST Monday-Friday. Some very rare exceptions do occur but you will be notified. For more information about shipping, please see our UPS maps or the table below.
*Nags Head Hammocks and Swings and Outdoor Rugs may take an additional day for shipping..
| If you are placing an order on Wednesday before 4pm and are in the "2 business day" group, your order will be delivered on Friday. In the 5 business day group, it will be delivered on the following Wednesday. |
| 1-2 business days |
NC, SC, VA |
| 2 business days |
FL, GA, AL, MS, LA, TN, KY, MO, MD, WV, IN, OH, MI, PA,
DE, NJ, RI, NY, CT |
| 3 business days |
TX, OK, AR, KS, IL, IA, WI, MN, MA, NH, VT, ME |
| 4 business days |
NM, AZ, CO, NE, SD, ND |
| 5 business days |
CA, NV, UT, WY, MT, ID, OR, WA |
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Return and Warranty?
You can return any items you do not want to keep, please refer here for more details . The manufacturers offer a 1 year warranty against manufacturing defects. Simply call us and we will handle the warranty process for you. Basically, we will do everything we can to make sure you are enjoying your purchase. |
Difference between Cotton, Polyester, and DuraCord rope?
Cotton rope is the traditional material for rope hammocks. It is soft and provides a more natural look. Cotton is perfect for people who can take their hammock in and out very easily or who want the most comfortable hammock.
Polyester rope is weather resistant and will increase the longevity of your hammock. This bright white rope is a soft spun man-made fiber that is rot and mildew resistant. Polyester hammocks are recommended for tougher weather conditions or to leave outside all the time.
DuraCord rope provides the soft feel of cotton while maintaining superior outdoor durability and solution-dyed color-fastness. It is a fast drying and stain resistant fiber that prevents microbial and mildew growth. It is available in different color tones and is colorfast. Duracord is definitely the best material available for both rope and fabric hammocks.
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Distances and Heights to hang a hammock?
The ideal distance for a large hammock is 15 feet or between 13-16 feet. The closer your anchor points are the more curved your hammock will be. The ideal distance for any hammock is about two feet more than the whole length of the hammock when measured from ring to ring.
The recommended height for the placement of the tree hook is between 4 and 5 feet. If your supports are closer than the above recommended length, the tree hooks should be raised. |
| Height of Tree Hooks (in inches) |
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Distance Between Trees or Posts |
| Hammock Length* |
10' |
11' |
12' |
13' |
14' |
15' |
| 9' |
48 |
48 |
48 |
48 |
48 |
48 |
| 10' |
54 |
48 |
48 |
48 |
48 |
48 |
| 11' |
66 |
54 |
48 |
48 |
48 |
48 |
| 12' |
84 |
72 |
60 |
48 |
48 |
48 |
| 13' |
96 |
84 |
72 |
60 |
48 |
48 |
| 14' |
108 |
96 |
84 |
72 |
60 |
48 |
*Distance in feet measured from ring to ring when laid flat on the floor |
**Heights in the shaded areas are not recommended because the
hammock may have too pronounced of an arch, possibly making it uncomfortable. |
| Important Note: It is normal for a new hammock to be up to 2 feet shorter.
A new hammock is in an "unstretched state." With the first use, the hammock will stretch from 1 to 2 feet . You may need to use a small extension of chain or rope during the initial hangin. But stretching will occur and the hammock will gain its proper length. |
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Difference between sizes: Small, Large, Deluxe, and Presidential size hammocks?
Except for small hammocks, the only difference between these sizes is the width of the hammock. Unless your space is limited, you do not want a small hammock as they are rarer and do not fit most stands.
Small Hammock: bed spans 48" x 76", length of 11'
Large Hammock: bed spans 55" x 82", length of 13'
Deluxe Hammock: bed spans 60" x 82", length of 13'
Presidential Hammock: bed spans 65" x 82", length of 13' (Only available from Pawleys Island®)
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Difference between rope, quilted and poolside?
People choose the material their hammock is made of based on personal preference. There is no better choice; just one that will more closely fit your needs.
Rope Hammocks allow air to flow through the weave of the hammock and can be considered "cooler". A rope hammock will also conform more to your body. This material is a favorite because of its traditional look.
Quilted Hammocks are available in a variety of patterns to match the decor of your yard or patio. They provide a padded touch to your hammock and keep you from feeling the ropes under your back. They only come in one size.
Single Layer Hammocks (also called Poolside) are made of sling type acrylic vinyl fabric. They are handy around the pool, lake or ocean because they dry extremely fast.
Quick Dry Hammocks are made of one layer of revolutionary DuraCord fabric that stays dry all the time. They are like Poolside hammocks except made of canvas.
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Life expectancy of a hammock?
There are several factors that can affect the life span of your hammock. The most important factors are climate, care, and the material from which the hammock is made. The life span can be as short as 1 year, if the hammock is not cared for properly. Hammocks have also been known to last over 20 years. In short, take care of your hammock and it should give you many years of enjoyment. |
Can my hammock stay outside all the time?
If you keep your hammock out of the rain, It will keep it in better shape. And the better you care for your hammock, the longer it will last. We recommend bringing in your hammock when not in use to maximize its life span. |
Hammock Related Questions |
Will my hammock mildew?
Yes, over time if left out in the elements. However Polyester and DuraCord® are mildew resistant and only the dirt that accumulates on the rope or fabric will actually mildew. It is important to keep you hammock free of dirt and debris.
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How much will my hammock stretch?
Depending on the material, it can stretch anywhere from 1 to 2 feet.
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What are the weight capacities?
Most hammocks, swings and stands all have a weight capacity of 450 lbs. There are a few stands, however, that are capable of supporting up to 600 lbs.
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Are replacement parts available?
Yes, we carry a few replacement parts, but we recommend calling the manufacturer at 1-800-643-3522. |
Do you do repairs?
No, simply because we are not equipped to do repairs. Please call the manufacturer at 1-800-643-3522. |
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My hammock "flipped" me out, is it defective?
No, caution should be used when entering and exiting hammocks, especially for children and the elderly. Tie-down straps are available that can help stabilize the hammock. |
What hammock is the easiest to clean and care for?
The open weave "Poolside" hammocks are the easiest to care for. DuraCord rope and fabric also are easier to clean and maintain. |
My hammock rope ends appear to be fraying, is that normal?
Yes. The "fraying" you noticed is referred to as "tasseling". This rustic effect is to keep with the look of traditional hammocks. Since hammocks are hand woven, some ends may be dipped in wax or sealed with a hot knife. This is to aid the hammock weaver in the weaving of the hammock. If the ends are waxed or sealed, the ends will still eventually tassel. This in no way affects the durability of the rope. Because the way the knots are tied, they actually tighten when weight is applied to the hammock. Therefore, the tasseling effect will not continue past where the rope is knotted.
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Can I leave my hammock out all year round?
It is not recommended Prolonged exposure to harsh elements can shorten the life your hammock. |
My hammock is bottoming out and I'm almost laying on the ground, what should I do?
The rope will stretch naturally over time and may need to be compensated for by adjusting the chains at the end of the hammock.
If this is an older hammock and you have already shortened the chains as far as you can, it probably means the rope is nearing the end of its life. If the rope does not appear to be frayed or weak, you can try adjusting the hanging distance or hanging height (if possible). Please refer to our chart above, when trying to determine hanging distance or hook height.
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My spreader bar broke and my hammock is brand new, will you replace it?
Of course. We have a one year warranty. Just give us a call and we'll be happy to assist you. |
My hammock was missing its hanging hardware, can you help?
Sometimes the bag of hanging hardware included with the hammock can get lost during shipping. We would be more than happy to send those parts out to you, just contact us. |
What are the advantages of having a spreader bar?
Spreader bars stretch out the ropes allows for the occupancy of more than one person. It will also keep the hammock from "cocooning" you. If you like the "cocooning" feel, then you may be interested in a Mayan style hammock. Spreader bars also hold the hammock open even when it is unoccupied.
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What is more comfortable: with or without spreader bars?
This is really a matter of personal preference. Hammocks without spreader bars give a "cocooning" effect. If you are the kind of person who likes to spread out, then you would probably prefer a hammock with spreader bars.
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Does colored polyester rope fade?
Yes, polyester rope that has been dyed will eventually fade. However, ropes made from DuraCord® will not fade. |
Will colored rope rub off onto my clothing?
No. |
Will tree hooks hurt my trees?
No, tree hooks will no affect the health of the tree, but it will leave a hole however. We recommend using tree straps. This will also allow you to move your hammock from place to place very easily. It also helps in adjusting the height without putting several holes in your tree.
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Can I use scotch guard on my hammock?
Yes. |
Can I have a hammock special made?
We do not have the facilities to make hammocks. |
I saw one of your hammocks at another store for less, do you price match?
Yes we will price match the same item from another store for the price with shipping included. The item must also be currently in stock.
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I purchased a brand name hammock, but it does not have the brand name on the hammock, is this normal?
Some models of certain manufacturers do not include a branding. It is still a hammock made by that manufacturer, it's just unbranded. |
Will my quilted hammock fabric fade?
The fabric is made from colorfast material and should not fade. |
How to wash and clean |
- Climate influences your hammock tremendously; we have seen some hammocks last 1 year and some to last over 20 years. Be aware of the climate in your area and how it could affect your hammock.
- Under the same conditions, DuraCord® will normally last longer than polyester or cotton.
- It is recommended that you bring your hammock inside in the winter and during extended periods of bad weather or non-usage.
- Keeping your hammock clean will also help its longevity.
- Cotton Rope - Soak the hammock in mild soapy water and hang to dry. Keep the spreader bars out of the water as much as possible.
- Polyester Rope - Wash the hammock briskly with mild soapy water. You may also use 1 part bleach to 4 parts soapy water. Avoid letting the spread bar lay in the water.
- DuraCord Rope - Wash the hammock briskly with mild soapy water. Duracord does not absorb water so it does not need to be soaked for long. We suggest rubbing the ropes together.
- Duracord Fabric - Wash the hammock briskly with mild soapy water. DuraCord does not absorb water, so there is no need to soak the fabric.
- Quilted Fabric - Use a mild solution of soap and water and use a scrub brush. Hose off completely and then let air-dry. Spot remover solutions can also be used for problem areas.
- Single Layer Hammocks (Poolside, DuraWeave, Vinyl Coated) - Wash hammock briskly with mild soapy water, rinse, and it will dry within seconds.
- Mayan and Brazilian - We do not recommend machine washing Mayan hammocks because it can damage, tangle, and stretch the rope. For Brazilian hammocks follow the same cleaning process as with quilted hammocks.
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My wood is flaking, what can I do?
Lightly sand the spot to restore. Afterward, you can use a polyurethane marine grade varnish to reseal the sanded area. This varnish can be found at your local hardware store. |
Can I wash my pillow or quilted hammock?
Special care must be taken when attempting to clean your pillow or quilted hammock. These products contain special batten to help make the surface soft and comfortable. If cleaned too vigorously, the batten can bunch and you may not be able to get it to return to its original shape. Only light spot cleaning is recommended. |
Installation |
The most ideal situation for the hanging of a hammock is between two trees. However this is not always possible. Your hammock can be placed with the following combinations:
Tree and Post in concrete footing
Tree and Building
Two Posts in concrete footing
Building and Post in concrete footing
Two Buildings
On Porches and Decks (permanent structures only)
Factory-built stands
Tree to Tree
The distance between hanging points should be about one foot longer than the stretched length of your hammock from one metal ring to the other (excluding chains). The tree hooks should be mounted about 4½ to 5½ feet from the ground level. When inserting the mounting hooks, make sure they are secured to hold the weight and stress necessary to contain the hammock and the occupants. Also, be sure the hooks are screwed in completely so that contact is made between the hook's eye and the wood surface - do not over-tighten.
When first hung, your hammock may seem tight and difficult to lie in. After some use, it will stretch to its normal size. As it stretches, it will be necessary to shorten or lengthen the chains to the desired height.
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How to Install Posts
Installation: Be certain to find a suitable location in your yard to install your hammock post(s). The soil should be stable and compacted to provide proper support. Do not dig holes in loose soil or ground. |
Step 1: Note the overall length of your hammock as indicated on the packaging.
Step 2: Add 24 inches to the overall hammock length to establish the distance required between the hammock post(s).
Step 3: Dig a hole for each hammock post. The hole will need to a minimum of 18 inches in diameter and 26 inches deep. Purchase the necessary amount of aggregate concrete to fill the hole(s). Consult your local hardware store or lawn and garden center for assistance.
Step 4: Drill holes on the post before putting in the ground and pre install the hooks. The hooks should be placed at about 4 feet off the ground (refer to hammock hanging chart above for exact height).
Step 5: Place post into the ground at a vertical angle. Pour concrete into the hole and allow concrete to set overnight before putting the hammock on the posts.
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Caution and Safety Tips for your Hammock |
- Do not jump up and down in the hammock and do not use the hammock as a play-ground swing. Children have been known to use the hammock for a trampoline or try to swing the hammock off its hooks. This is dangerous and not the intended use of your hammock. It will also cause excessive wear on the hammock and mounting hardware.
- Do not exceed maximum safe weight capacity for you hammock.
- When you hang your hammock be certain that it is situated so that the angle of the hammock when someone is lying in it will exceed 25 degrees.
- Do not allow the chains supplied with your hammock to become twisted or allow the hammock to flip over (which will twist the chains). This dramatically reduces the strength of the chain.
- Do not over tighten the hammock screws.
- A hammock can be unstable unless you always place your weight in the center of the hammock. Do not sit on the edge.
- Caution should be used when allowing children to use a hammock. Do not allow children to use the hammock without direct adult supervision. Never place an Infant in any hammock.
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Getting In and Out of a Hammock |
The right way to get in and out of a hammock is also the safest. The easiest and safest way to enter and exit a hammock is by making sure your weight is placed as near-center as possible.
With the hammock properly hung on a stand or between trees, stand with your back at the side in the center of the bed of the hammock. Grabbing the side of the hammock bed, pull the hammock toward your knees. This will pull the center closer to your "seat". Sit down slowly into as near the center of the hammock as possible. Once seated, lay your head back to one end of the hammock (toward the spreader bar) and swing your feet up to the opposite end. Stability is greater with a hammock that includes spreader bars at each end. To exit the hammock rise slowly to a sitting position, swinging the feet around to the ground. From a sitting position, stand up.
This process is the same for a rope woven hammock or a quilted or fabric bed hammock.
Note: Rope hammocks may stretch upon first use. Use caution when entering the hammock as to not "bottom-out." If the hammock does stretch to the point that you are touching the ground or the hammock stand center pole, exit the hammock and readjust the end chain to heighten the hammock.
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Stand FAQ |
What is the difference between the SAR and the SAR-2?
The SAR has 7 layers of cypress wood while the SAR-2 has 4 layers. The SAR beams will be larger and measure 3" x 5" where the SAR-2 beams are 3" x 3". The total length, width, and weight capacity are the same for both stands.
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Will my stand rust? How can I repaint it?
The stands are made to resist rust, however, if the finish gets scratched it can, over time begin to rust. Check it once a year, if you see rust sand it down and repaint. You can also spray it with a rust resistant spray. Since the stands are powder-coated, there is no touch-up paint available.
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What gauges are used in the stands you carry?
The tri-beam stands use 12 gauge metal, and the Captain's Line stands use 13 gauge. |
Will the hardware rust?
Yes, overtime because it is not stainless. |
My stand wiggles, is it defective?
No, the swings are manufactured that way to allow a swinging motion. |
My stainless steel stand is rusting. What should I do?
It is impregnated with foreign metal. Replace individual pieces. |
How do I care for my cypress wood?
You can use boiled linseed oil or Thompson's Water Seal. You can also use a polyurethane varnish to help it keep its original golden color. Consult your local hardware store. We recommend that cypress is treated yearly with a water sealant to extend its life. All cypress wood will turn to a pewter silver gray with age; the characteristic is inherent to the wood.
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My stand is rusting onto the concrete, what should I do?
Put something under the feet of the stand, so that the stand does not make direct contact with the concrete surface.
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My stand has a square pole and my table has a round pole. Do you have an adapter?
Unfortunately, there is no adaptor available to make the two work together. Only the tri-beam stands are made to work with the side tables.
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Swing, Rocker, and Chair FAQ |
How can I care for the wood on my swing rocker or chair?
Use can use a polyurethane marine grade varnish that can be found at your local hardware store. If the finish starts to peel, lightly sand the area and finish with varnish.
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How do I hang my swing?
Whether hanging inside or on a porch, make sure to hang it from a 4' x 4' beam. It needs to be capable of holding at least 600 lbs.
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How far away from the wall should I hang my swing?
Just far enough to keep it from hitting the wall. Be sure to leave enough room to swing. We recommend at least 3 feet on each side.
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Can I get a different color for my rocker cushions?
Unfortunately, these cushions are pre-boxed and are not interchangeable. |
Web Site Problem FAQ |
Items don't seem to stay in my cart when I add them - what's going on?
This usually happens when you do not have cookies enabled on your browser. Our cart requires cookies to keep track of what items you have selected. Without cookies the cart doesn't know what items you have added to your cart. To fix the problem, re-enable cookies (see how to enable cookies below) or if you do not wish to enable cookies or experience further problems, you can place your order over the phone by calling us at 800-398-6004.
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How do I enable cookies in Internet Explorer?
The cookies setting can be found under Internet Options on the Tools menu. Once there go to the Privacy tab. There will be a slider control to set cookie preferences. These settings can be used to stop sites from using cookies in a malicious way. Since our site only uses cookies for session variables to help keep up with cart items you have selected, any setting except the highest (Block All Cookies) should work fine. Once you have made your selection, click the "OK" button to save the changes. If you need any help with ordering, please give us a call at 800-398-6004. One of our friendly associates would be happy to assist you. |
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